Frequently Asked Questions
Booking & Reservations
How do I book a shuttle to SeaTac Airport?
You can book a shuttle online through our website or by calling our support team.
Can I book executive transportation online or do I need to call?
Executive transportation can be booked online or via phone for your convenience.
How far in advance should I book my airport shuttle?
We recommend booking at least 24 hours in advance to ensure availability.
Can I make same-day reservations for chauffeur service?
Yes, same-day reservations are possible depending on vehicle availability.
What information do I need to provide when booking?
You need to provide your name, pickup location, destination, date/time, and number of passengers.
Can I modify my shuttle reservation after booking?
Yes, you can modify your reservation through our website or by contacting our support team.
How do I cancel my transportation reservation?
Reservations can be canceled online or by contacting our support team directly.
What is your cancellation policy?
Cancellations made 24 hours in advance are free; later cancellations may incur a fee.
Do you charge a cancellation fee?
Fees may apply for late cancellations or no-shows. Please refer to our cancellation policy.
How do I get a receipt for my business travel?
Receipts are automatically emailed to you after your trip is completed.
Can I book a round-trip shuttle service?
Yes, round-trip bookings are available online or via phone.
Do you offer recurring service for frequent business travelers?
Yes, you can set up recurring bookings for frequent travel needs.
Can I set up a corporate account for multiple bookings?
Corporate accounts are available for businesses requiring multiple bookings.
Pricing & Payment
How much does a taxi from SeaTac Airport to Seattle cost?
Taxi rates vary, but our shuttle pricing is fixed and often more cost-effective.
What is the difference between shuttle and taxi pricing?
Shuttles offer fixed rates and group pricing, while taxis charge per ride and per passenger.
Do you charge for luggage or extra passengers?
Standard luggage is included; additional fees may apply for excess luggage or extra passengers.
What forms of payment do you accept?
We accept credit/debit cards, PayPal, and cash payments.
When is payment due for shuttle service?
Payment is due at booking or prior to pickup depending on your selected payment method.
Are gratuities included in the price?
Gratuities are optional and not included in the base fare.
Do you charge surge pricing or extra fees?
No surge pricing is applied; additional charges only apply for special requests or services.
Is there a price difference for night or weekend service?
Slight adjustments may apply for late-night or weekend services.
Do you offer discounts for groups or multiple bookings?
Yes, discounts are available for group rides and recurring bookings.
How does your pricing compare to Uber or Lyft from SeaTac?
Our shuttle service is competitively priced, often more economical for multiple passengers.
Are there additional charges for stops along the way?
Additional stops may incur a small fee depending on distance and time.
Do you provide itemized receipts for business travel?
Yes, detailed receipts can be provided automatically or on request.
Service Areas & Routes
Which Seattle neighborhoods do you serve?
We serve all major Seattle neighborhoods, including Downtown, Capitol Hill, Ballard, and more.
Do you provide shuttle service to Bellevue from SeaTac?
Yes, shuttles are available to Bellevue and surrounding Eastside areas.
Can you take me from SeaTac to Tacoma?
Yes, transportation between SeaTac and Tacoma is available.
Do you serve hotels near SeaTac Airport?
Yes, all hotels near SeaTac Airport are served.
What is your service area for airport pickups?
We cover Seattle, Bellevue, Tacoma, Everett, and surrounding suburbs.
Can you provide transportation to cruise terminals?
Yes, we provide service to all major cruise terminals.
Do you offer service to Paine Field Airport?
Yes, pickups and drop-offs to Paine Field Airport are available.
Can I book a shuttle from Seattle to SeaTac Airport?
Yes, both one-way and round-trip bookings from Seattle to SeaTac are supported.
Do you serve the Eastside communities?
Yes, Bellevue, Redmond, Kirkland, and other Eastside areas are served.
Which hotels do you pick up from?
We pick up from all major hotels in Seattle, Bellevue, and surrounding areas.
Can you take me from SeaTac to the University of Washington?
Yes, transportation to the University of Washington campus is available.
Do you provide service to suburban areas outside Seattle?
Yes, suburban neighborhoods outside Seattle are served as well.
Vehicles & Comfort
What types of vehicles do you use?
Our fleet includes sedans, SUVs, vans, and luxury/executive vehicles.
How many passengers can fit in your shuttles?
Shuttles accommodate 1–15 passengers depending on vehicle type.
Do you have luxury vehicle options?
Yes, luxury and executive vehicles are available.
Are your vehicles wheelchair accessible?
Yes, wheelchair-accessible vehicles are available upon request.
Do you provide car seats for children?
Yes, child car seats are available upon request.
Can I request a specific type of vehicle?
Yes, specific vehicle requests can be made during booking.
Are your vehicles clean and well-maintained?
All vehicles are regularly cleaned and maintained to high standards.
Do your vehicles have Wi-Fi?
Yes, Wi-Fi is available in select vehicles.
What amenities are included in your vehicles?
Amenities may include Wi-Fi, bottled water, phone chargers, and comfortable seating.
Do you have vehicles for large groups?
Yes, vans and minibuses are available for large group travel.
Luggage & Special Needs
How much luggage can I bring?
Standard luggage allowance applies; oversized items may incur extra fees.
Do you charge extra for oversized luggage?
Yes, oversized or excess luggage may have additional charges.
Can you accommodate sports equipment or special items?
Yes, special items can be transported with advance notice.
Do you allow pets in your shuttles?
Small pets are allowed with prior arrangement; fees may apply.
Is there a pet fee?
Yes, a nominal fee applies for pets.
Do you provide service animals accommodations?
Service animals are always accommodated at no additional cost.
Can I travel with a bicycle?
Bicycles can be accommodated with advance notice.
How do you handle fragile or valuable items?
Fragile or valuable items must be declared; we ensure safe handling.
Do you offer child car seats?
Yes, child car seats are available upon request.
Can you accommodate wheelchairs?
Yes, wheelchair-accessible vehicles are available.
Timing & Reliability
How early should I schedule my airport pickup?
Schedule at least 30–60 minutes before domestic flights and 90 minutes for international flights.
What if my flight is delayed?
We track flights in real-time and adjust pickup times accordingly.
Do you track flight arrivals?
Yes, our system tracks flight arrivals to ensure timely pickups.
How long will the driver wait if my flight is late?
Up to 60 minutes of complimentary wait time.
What if I miss my scheduled pickup time?
Contact support immediately to reschedule.
How much time should I allow for travel to the airport?
Usually 30–60 minutes depending on location.
When should I book my pickup for an international flight?
At least 3 hours before departure.
How does traffic affect my pickup time?
We factor traffic into our arrival time automatically.
Executive & Corporate Transportationy
What is executive transportation service?
Premium black car service for business travel, VIPs, and events.
How does chauffeur service differ from taxis?
Chauffeurs are professional, well-dressed, meet-and-greet trained, and drive luxury vehicles.
Do you offer corporate accounts for businesses?
Yes, with monthly billing and priority booking.
Can I book transportation for multiple executives?
Yes, multi-vehicle coordination is available.
What vehicles are available for executive travel?
Luxury SUVs, black sedans, Mercedes Sprinters.
Do you provide meet and greet service for VIP clients?
Yes, airport meet-and-greet is available.
Can the chauffeur assist with luggage?
Yes, chauffeurs assist with all luggage and presentation materials.
Do you provide meet and greet service for VIP clients?
Yes, airport meet-and-greet is available.
